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How can I completely remove all Dropbox related stuff from my PC and restart installing Dropbox?
I had some problems of a shared directory that was not syncing anymore. So I removed my dropbox from my PC and reinstalled dropbox. Still no sync.
Then I removed the app from my PC and removed all...
Hello AlexWijffels
The likely reason Dropbox keeps connecting to the wrong account is because the Dropbox desktop client uses the browser to perform the login operation, so it opens a browser window where you are most likely already connected to the wrong Dropbox account.
Here is what to try: before clicking "Sign in with Dropbox" in the Dropbox application, make sure you first go to your browser, go to Dropbox.com and log out of the Dropbox account that is currently logged in into that browser.
Hope this helps,
Andrew (DBoxTips)
Walter
Dropbox Community Moderator
Dropbox Community ModeratorIf you happen to be running an antivirus, firewall or VPN/proxy setting on the affected computer, could you try disabling them temporarily and try again AlexWijffels?
We'll need to exclude this kind of software from interfering here, Alex - I hope you understand.
Hi Walter,
I understand your question.
Sadly enough, my laptop is a company laptop, and I cannot switch off the proxy, anti-virus software or firewall.
The only way forward for me is to have my whole windows operating system reinstalled to get rid of all the dropbox files and then hope that that solves my problem.
I was thinking about replacing my NAS with a bigger account with dropbox, but I'm postponing that until I get this fixed.
I hope you understand.
- Walter
I do understand, Alex - thanks for elaborating on your use-case here.
Another thing you could try is creating a new OS profile on the computer and seeing if the issue persists there as well or even booting it on Safe Mode if that's an option.
In any case, let us know of any updates!
Hi,
My PC is now completely cleaned and I have Windows reinstalled.
I had no problem with installing dropbox again.
But now I did something stupid.I signed in with the wrong email address for my dropbox.
How can I unlink the account I have now and connect to the correct account?
If I sign out, and want to sign in again with a different username, I can't. It automatically takes the current (wrong) account.
I hope you can help me out.
I will look stupid if I have to go back to the IT guys and ask them to redo the windows installation 😞Thanks for your efforts to help me.
- Hannah
Hey AlexWijffels, thanks for reaching out to us.
It's strange that the Dropbox app reverts to keeping your old account linked, even after you've signed out of the app.
Does the computer still appear in your "devices" list if you go to the security page of your old account?
If it's there, try deleting it from that list, by clicking on the trash can next to it and let us know how it goes!
