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AlexWijffels's avatar
AlexWijffels
Explorer | Level 4
2 years ago
Solved

How can I completely remove all Dropbox related stuff from my PC and restart installing Dropbox?

I had some problems of a shared directory that was not syncing anymore. So I removed my dropbox from my PC and reinstalled dropbox. Still no sync. Then I removed the app from my PC and removed all...
desktop
Install
Uninstall
  • DBoxTips's avatar
    DBoxTips
    2 years ago

    Hello AlexWijffels 

     

    The likely reason Dropbox keeps connecting to the wrong account is because the Dropbox desktop client uses the browser to perform the login operation, so it opens a browser window where you are most likely already connected to the wrong Dropbox account.

     

    Here is what to try: before clicking "Sign in with Dropbox" in the Dropbox application, make sure you first go to your browser, go to Dropbox.com and log out of the Dropbox account that is currently logged in into that browser.

     

    Hope this helps,

     

    Andrew (DBoxTips)

AlexWijffels's avatar
AlexWijffels
Explorer | Level 4
2 years ago

Hi Hanna,

 

It did indeed appear in the list, so I removed it.

But that was not the solution.

I have logged out in Dropbox and the app quits.
Then I restart the app.

It comes up with the following picture.
When I click on "sign in on dropbox" it connects again with the wrong account.

I don't get the choice to fill in the correct email address to connect to.

Any idea how to get rid of the link to the wrong account?

Thanks,

Alex

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi from me too, Alex! Can you send me one more screenshot of what you see right after clicking on the “Sign in with Dropbox” button?

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