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Forum Discussion
surutjshah
6 months agoExplorer | Level 4
How can I reset my Dropbox Passwords app device limit?
Email:
Issue details: I have reached the device limit for Dropbox Password, Application, kindly help me reset this to 0.
13 Replies
Replies have been turned off for this discussion
- Dell_Dropbox6 months ago
Community Manager
hello surutjshah , welcome to the Dropbox community!
I removed your email address from your post to protect your personal information. Please find instructions on removing devices from your account here if you have reached your limit.
- surutjshah6 months agoExplorer | Level 4
I have followed the steps and removed all unused devices from the security section but still when I trying to login getting error below
- Nancy6 months ago
Dropbox Community Moderator
Hey surutjshah! Can you restart your mobile device and let me know if the issue persists?
If it does, I’d like a screenshot of your Security tab here.
- surutjshah6 months agoExplorer | Level 4
I have restarted my device as requested and attching the screenshot of the security section
- surutjshah6 months agoExplorer | Level 4
- Nancy6 months ago
Dropbox Community Moderator
Thanks for the screenshots, surutjshah! Please keep in mind that, if you have the Dropbox Passwords web extension installed on any of your devices, this will also count against your device limit.
Can you go to this page next and see if there are already 3 or more devices linked to Dropbox Passwords there (under the "View Dropbox content” section)?
If there are, please click on an entry and select "Disconnect" to unlink your Dropbox Passwords account from that device.
- surutjshah6 months agoExplorer | Level 4After disconnect
Again tried to access password app after disconnect
Still getting same error
- Walter6 months ago
Dropbox Community Moderator
Hey surutjshah - thanks for the additional information and the screenshots too.
Can you please clarify if you're using the web browser extension or the Dropbox Passwords mobile app instead? If it's the latter, can you clear your browser's cache and/or try another browser and let us know how it goes?
Also, how many devices you're seeing linked to your account at the moment as per your security page?
- surutjshah6 months agoExplorer | Level 4
Currently I am only using a mobile device, and I can see only one app connected in the security and content sections
- surutjshah6 months agoExplorer | Level 4
As suggested I have cleared cache of app and browser, restarted my phone and tried to login, I have also reset the apps from the content and security section also
Still getting the same error
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