Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
hgreatrex
4 days agoExplorer | Level 4
How do I re-link the File Provider Dropbox folder?
Hi,
I upgraded to the new file provider dropbox a few months ago. In the last few weeks, dropbox didn't seem to be syncing, even after I clicked move to online only and my hard-drive suddenly filled up leading to mac warning signs.
So I logged out then back in. When I logged back in, I found that dropbox had "unlinked" my file provider folder. It had forgotten that I had done the file provider update and made a new blank old-style dropbox folder, which it is trying to start resyncing everything.
The trouble is, I don't have enough hard-drive space to enable it to fully resync, and I'm worried that there might be data in the file-provider folder that never actually synced to dropbox online, so I can't delete anything. And it won't let me re-update to file provider until everything is synced. Which it can't because of the lack of harddrive space.
Finally, the nature of my work means that I have more than 500,000 files and so I had all my settings setup to avoid that trap, but dropbox also seems to have forgotten that. And I can't edit them until it's synced.
Given that 10 minutes ago, everything seemed to be working fine (or maybe not given the potential lack of syncing), I'm pretty frustrated.
How can I simply re-link my file provider folder so that I don't lose anything or have to resync 500Gb? Or any other suggestions to get me out of this catch 22? Any advice would be very welcome.
Many thanks, Helen
2 Replies
- hgreatrex4 days agoExplorer | Level 4
Thanks!
Here you go - the trouble is that my hard-drive is full with the file provider version, so I can't get it to finish syncing to the old folder.Thanks for all the help
Helen
- Jay4 days ago
Dropbox Community Moderator
Hi hgreatrex, thanks for messaging the Community.
It sounds like when you signed out and back in again, the Dropbox desktop application reverted to the older version without File Provider.
It wouldn't be possible to relink to the File Provider folder, without first upgrading to File Provider in the desktop app.
Could you attach a screenshot showing the message you're seeing when attempting to upgrade to File Provider?
This will help me to assist further!
About Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!