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Heather G.6's avatar
Heather G.6
New member | Level 1
11 years ago
Solved

How do I remove Dropbox from my Mac if I get an error message when attempting to uninstall?

I am trying to delete the Dropbox app from my Mac, but it gives me an error message saying 'The item “Dropbox” can’t be moved to the Trash because some of its plugins are in use', even after closing all other open applications. What could these plugins be and how can I stop them from being in use?

Thanks

  • I had the same problem:
    Open Activity Monitor (search for it with spotlight) and force quit the Dropbox process (I used the searchbox on the right to find it)
    After that I could delete the application

48 Replies

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  • Jim K.9's avatar
    Jim K.9
    New member | Level 1
    10 years ago

    Guys its simple, right click on Dropbox icon in your application folder, choose (Show Package Content) Delete all then delete the dropbox icon. 

  • Eric S.62's avatar
    Eric S.62
    New member | Level 1
    10 years ago

    I don't even recall installing Dropbox on an old 2007 MacBook, but the way I deleted it was to change a setting in Finder Preferences.  I set it to Empty Trash Securely.  Emptying then warned me that everything would be permanently erased, and the app went away peacefully.

  • AdolfoKnows's avatar
    AdolfoKnows
    New member | Level 2
    10 years ago

    I also was getting an error message saying that Dropbox could not be deleted because a plugin or extension was still running. I solved it by going to SYSTEM PREFERENCES --> EXTENSIONS --> ALL. I was able to find the dropbox extension there, unmark it to disable it, and then delete the Dropbox App without any problems. 

     

    Short answer: Go to your mac's SYSTEM PREFERENCES --> EXTENSIONS --> ALL --> Unmark the Dropbox extension & then go to your mac's Finder --> right click Dropbox App--> Move to Trash

  • Elie1245's avatar
    Elie1245
    New member | Level 2
    9 years ago

    Thanks for this! I was able to close out the app within Activity Monitor but when I try to delete it now I get the message "The item “Dropbox” can’t be moved to the Trash because some of its extensions are in use." Can you help with how to fix this?

  • ChrisL's avatar
    ChrisL
    New member | Level 2
    9 years ago

    Actually, I had to go to Activity Monitor and select the disk tab.  There, I had to force stop "Dropbox Finder integration". 

     

    Stopping the process itself was not enough.

  • gingingina's avatar
    gingingina
    New member | Level 2
    8 years ago

    I did a search for "activity monitor"  and there were not results.  does everyone have activity monitor? 

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    8 years ago

    It's not an application that someone will have. It's a utility on Mac computers, found in the Utilities folder under Applications.

    This is an old thread and likely no longer relevant. Please start a new thread and describe the problem that you're having. This thread is being closed.

     

    [This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Ask a Question section here.]

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