Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Robbie1's avatar
Robbie1
Helpful | Level 6
3 years ago
Solved

I can no longer open Dropbox from the icon pinned to the taskbar, nor from the .exe in the folder

Starting today, I tried to open Dropbox that is pinned to the taskbar. It wouldn't open. I opened the program folder and double-clicked on the .exe file. It also would not open Dropbox.  I uninstalled and reinstalled with same issue. I can open it from a desktop icon, but why will it not open from the executable file in the program folder which means I cannot pin it to the taskbar. I'm running Windows 11 Pro 23H2 with latest build.

desktop
Install
Setting up the apps
windows
  • Robbie1's avatar
    Robbie1
    2 years ago

     

     

     

     

    Hi Jay, I think I fixed it. The attached photo shows the target path of the icon pinned to taskbar that will not open. Start menu icon had no properties. I then went to the desktop icon that will open the program and replaced the taskbar icon target with the path C:\Users\robch\Dropbox

    which will now open the program from the taskbar. The executable icon in the program folder remains as per the attached photo. Should I change the target or just leave it as is? At least I can open and use the program now from the taskbar icon.

     

     

47 Replies

Replies have been turned off for this discussion
Show More
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi DOM-1367, are you certain that you're clicking the Dropbox icon in the system tray near the clock, where you then click the avatar on the top right to view the preferences?

  • ArcanumSolum's avatar
    ArcanumSolum
    Explorer | Level 3
    2 years ago

    If Dropbox staff are still here, I currently have the same problem, I tried reinstalling to no avail as well as copying and pasting the directory in the properties of the taskbar and start menu shortcuts to no avail.

     

    When changing the directory it shows the following message:


    In the properties window, the startup says the following

    Target: "C:\Program Files (x86)\Dropbox\Client\Dropbox.exe" /home

    Start in: "C:\Program Files (x86)\Dropbox\Client"

     

     

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey ArcanumSolum, sorry to hear about this.

     

    Can you let us know which version of the Dropbox app you're using?

     

    Have you checked Sam's post on this thread?

  • NadFind's avatar
    NadFind
    New member | Level 2
    2 years ago

    I am having problems with the start menu and the icon on the taskbar.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi NadFind, could you clarify exactly what issues you're experiencing?

     

    Have you tried reinstalling the Dropbox desktop application using this link?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Could you specify in more detail about how it isn't working? What are you expecting to happen?

     

    What is the exact version of Windows that you're running on your device?

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!