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I cannot access Dropbox from any of my accounts, from any location
I cannot access Dropbox from any of my accounts, from any location (different Wi-Fi), or from any device, whether the app or a web browser. Except from a cellular connection.
We were having the same issue, it looks like it just resolved itself. Here is the tracert before and after.
10 Replies
- Mark
Super User II
Whats the errors? What happens?
We need a bit more info here.
- The error is no response. It never connects. When I try with a browser, the Dropbox site won’t load at all. Like when there is no internet connect, except I am connected to the internet for everything else (email, web surfing, etc). Same with app devices - no connection at all.
- Mark
Have you checked things like firewall and filtering software? LittleSnitch has also been known to do this
- A mini Mac, an iMac, a laptop, a tablet and an iPhone. The firewalls are off. Yet none will connect. Different locations - office, coffee shop, etc. - yeild the same result. Also three different accounts - two free, one subscription. Same thing.
- Mark
Yet the phone works if you connect via cellular?
- Correct.
- Mark
The issue then is down to your ISP and the connection between the ISP / devices (firewall/routers etc.) because as you have shown the devices themselves are able to connect and work via a different internet system.
I go back to my original comment then about making sure that its allowed on things like LittleSnitch etc and checking traceroutes etc. to see where its being blocked.
- I don’t have little snitch or anything like it. Just the native OS firewall which is turned off right now. Do you have a suggestion for how to trace the connection?
We were having the same issue, it looks like it just resolved itself. Here is the tracert before and after.
Thanks! Resolved here as well.
