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israa_abuelezz's avatar
israa_abuelezz
Explorer | Level 4
4 years ago
Solved

I can't disable the backup of my Mac

Hello community,

 

Please I need urgent help on this, I have mistakably done a backup of my Mac for Dropbox and I can't access my Desktop on my Mac anymore after doing this it says, "Desktop can't be opened because the original item can't be found"  I tried to disable backup from the Adjust settings but I get an error saying "Coulnd't stop backup because My mac was renamed, deleted or moved" besides, I checked the available documents of my desktop in the online backup available in the dropbox website and many is missing!! basically because my storage is full, now how can restore my whole desktop without any missing files??

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Dropbox Backup
Error Messages
  • Megan's avatar
    Megan
    4 years ago

    Hi there, israa_abuelezz, let's try something. Can you follow these steps?

     

    Click the Dropbox icon in your system tray.
    Click your profile picture or initials.
    Click on Preferences.
    Click the Accounts tab.
    Press the "alt+H" keys and at the same time, click the "Reset OS folder locations" button.
    Click Continue to proceed.


    Keep me posted.

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  • helpme5's avatar
    helpme5
    Explorer | Level 4
    3 years ago

    The image is what I saw - no finder.app found. 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi helpme5, if you try to unpause the app momentarily, and then try to disable Backup, do you notice any difference? 

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