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fourbanks's avatar
fourbanks
Helpful | Level 6
1 year ago

I can't install the Dropbox 64bit version, the 32bit version shows up

Hi everyone 🙂  i keep installing Dropbox 64bit, but it keeps showing up as 32bit. Is there a reason for that  thanks 
desktop
Install
Setting up the apps
windows
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hi fourbanks, hope you don’t mind me jump in. 

 

Correct me if I’m wrong, but you’re on a Windows device, right? Can you please clarify the OS version you’re running? 

 

Besides that, I’d like you to follow these steps and send me a screenshot of the bit version your computer is using, as well.

fourbanks's avatar
fourbanks
Helpful | Level 6
1 year ago

Hi nancy yes i'm using Windows 10 

thanks 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Awesome, thanks for that! If you haven’t done so already, I’d like you to completely uninstall the Dropbox app and then reinstall it, while making sure you’re selecting the 64-bit option Jay linked above.

     

    Let me know if that seems to help.

    • fourbanks's avatar
      fourbanks
      Helpful | Level 6
      1 year ago

      No nancy it's still the same 

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        1 year ago

        No worries, fourbanks. Can we log a ticket for you then and investigate further?

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