Forum Discussion

fourbanks's avatar
fourbanks
Helpful | Level 6
2 years ago

I can't install the Dropbox 64bit version, the 32bit version shows up

Hi everyone 🙂  i keep installing Dropbox 64bit, but it keeps showing up as 32bit. Is there a reason for that  thanks 
desktop
Install
Setting up the apps
windows
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Awesome, thanks for that! If you haven’t done so already, I’d like you to completely uninstall the Dropbox app and then reinstall it, while making sure you’re selecting the 64-bit option Jay linked above.

 

Let me know if that seems to help.

fourbanks's avatar
fourbanks
Helpful | Level 6
2 years ago

No nancy it's still the same 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    No worries, fourbanks. Can we log a ticket for you then and investigate further?

    • fourbanks's avatar
      fourbanks
      Helpful | Level 6
      2 years ago

      Thanks nancy 🙂 

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        No problem! Please reply back to my email, when you can.

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