Forum Discussion

UlfFahlen's avatar
UlfFahlen
New member | Level 2
2 years ago

I can't open the Dropbox app on my Windows computer; I see errorjcl2tnvk.

Hello! My Dropbox-app at MacBook wont open at all. The errorcode is errorjcl2tnvk. What can it be?
desktop
Error Messages
Mac
UlfFahlen's avatar
UlfFahlen
New member | Level 2
2 years ago

An update of the OS. 

I can't attach files here but it says:

"Dropbox
It was not possible to start Dropbox.

It was not possible to start Dropbox.

Get more help at:
https://www.dropbox.com/help/permissions_error

Contact Dropbox support with the following information if the problem persists:
C:\\Users\\XXXXX~1\\AppData\\Local\\Temp\\dropbox_errorjcl2tnvk.txt"

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Perfect, thanks for that. 

    What I want you to do next is to open the txt error log on your computer (it should be a hyperlink) and attach it here by copy pasting it in your reply box on the forum.

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