Forum Discussion

Richard P.44's avatar
Richard P.44
Helpful | Level 7
8 years ago
Solved

I get an error message that Windows System Restore failed?

Hi When I run Windows System Restore it fails with this error message System Restore failed to replace the file (D:\Users\*******\Dropbox\.dropbox.cache\qebcobkqbgbzfynfuwbof\placeholder.bat) wit...
desktop
Setting up the apps
windows
  • radical_exponent's avatar
    radical_exponent
    3 years ago

    Hi everyone,

     

    We're testing out some changes in v182 (currently in beta) that should hopefully help with this. Let us know if you continue to run into problems.

     

    Thanks

suegrant's avatar
suegrant
New member | Level 1
2 years ago

Hi Hannah, sorry for the delay in my response. I've been completely redoing my computer from scratch since my post and now I have a different problem with the new rebuild - Dropbox will not install, not matter what I try. It gets the error code 0x800b0003. I have tried everything in your on-line tutorials even down to the smallest thing, and I still get the same error code. I connected with Dropbox chat last Friday and they bumped me up to a tech person who I haven't had contact from except to get the type of system today. I am getting angsty waiting to have my documents on my computer - and can't image why there are so many issues with dropbox and am wondering if I should rethink it. I love it but this is hard to deal with. 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the additional information and sorry to hear about this suegrant  

Could you let us know the ticket ID for your chat interaction with our support team so that we can look it up in our system?

 

  • suegrant's avatar
    suegrant
    New member | Level 1
    2 years ago

    my ticket # is 24577900. I appreciate anything you can do to help me

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Thanks for the ticket  number suegrant 

      I was able to locate it in our system and passed your comments on to the expert who's  looking into this for you. 

      They'll be getting back to you soon, but please let us know if you have anything else to add in the meantime. 

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!