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Richard P.44's avatar
Richard P.44
Helpful | Level 7
7 years ago
Solved

I get an error message that Windows System Restore failed?

Hi

When I run Windows System Restore it fails with this error message

System Restore failed to replace the file (D:\Users\*******\Dropbox\.dropbox.cache\qebcobkqbgbzfynfuwbof\placeholder.bat) with its original copy from the restore point. An unspecified error occurred during restore. (0x80070780)

I have completed system recovery from an image without problem but on several occasions I have come up against this error when trying to correct a problem using system restore which would be easier to use if I could. I still have the problem if I run the system restore in safe mode with the same failour message

Any suggestions on allowing the restore to work

Richard

 

desktop
Setting up the apps
windows
  • radical_exponent's avatar
    radical_exponent
    2 years ago

    Hi everyone,

     

    We're testing out some changes in v182 (currently in beta) that should hopefully help with this. Let us know if you continue to run into problems.

     

    Thanks

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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Thanks for the additional information and sorry to hear about this suegrant  

    Could you let us know the ticket ID for your chat interaction with our support team so that we can look it up in our system?

     

  • suegrant's avatar
    suegrant
    New member | Level 1
    1 year ago

    my ticket # is 24577900. I appreciate anything you can do to help me

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Thanks for the ticket  number suegrant 

    I was able to locate it in our system and passed your comments on to the expert who's  looking into this for you. 

    They'll be getting back to you soon, but please let us know if you have anything else to add in the meantime. 

  • suegrant's avatar
    suegrant
    New member | Level 1
    1 year ago

    Thank you - I'll be on the edge of my seat and alert to when he does that so that I can respond quickly.

  • suegrant's avatar
    suegrant
    New member | Level 1
    1 year ago

    Hello - I'm trying to be very patient but the silence is scary - I wonder if I will be responded to - this should be a very easy fix for you although it seems an impossible one for me

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Hey suegrant, I can see that you're still in contact with our colleague, so hopefully your issue will get resolved the soonest possible.

  • suegrant's avatar
    suegrant
    New member | Level 1
    1 year ago

    Hi Hannah, actually I've had no help at all except suggestions of what I should do to correct the problem and finally they've said I need to have the Microsoft people figure it out, even though they know that I had already done that and it isn't a Microsoft problem. So, after over a week of back and forth messaging with dropbox tech support, I've given up. If I can't get Dropbox installed on my new laptop then I have nowhere to turn but to find a dropbox alternative, which I am exceedingly sad about. I love using dropbox - it has been perfect for me for many years. 

    Thanks for checking back in - you folks on the first front of customer help are very responsive - but the tech people behind you don't seem to have a way to actually help. 

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