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I get an error that the Dropbox app can't start after installing it on my Windows device.
The error file is as follows:
bn.BUILD_KEY: Dropbox
bn.VERSION: 243.4.6956
bn.constants.WINDOWS_SHELL_EXT_VERSION: 90
bn.is_frozen: True
machine_id: fb77be58-97d3-4be1-8b70-5fb248364473
pid: 18096
cwd: 'C:\\Program Files (x86)\\Dropbox\\Client'
real_path='C:\\Program Files (x86)\\Dropbox\\Client'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
HOME: None
appdata: 'C:\\Users\\Kimpan\\AppData\\Local\\Dropbox\\instance1'
real_path='C:\\Users\\Kimpan\\AppData\\Local\\Dropbox\\instance1'
not found
parent not found
dropbox_path: None
not found
parent not found
sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
mode=0o100777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\243.4.6956\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\243.4.6956\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
not found
parent not found
TMP: C:\Users\BLACKB~1\AppData\Local\Temp
TEMP: C:\Users\BLACKB~1\AppData\Local\Temp
tempdir: 'C:\\Users\\BLACKB~1\\AppData\\Local\\Temp'
real_path='C:\\Users\\BlackBook Pro 17\\AppData\\Local\\Temp'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 10670, in main_startup
File "desktop/dropbox/client/main.py", line 3231, in initialize
File "desktop/dropbox/client/main.py", line 2040, in startup_low
File "desktop/dropbox/client/main.py", line 1586, in safe_makedirs
File "desktop/dropbox/fsutil.py", line 783, in safe_makedirs
File "desktop/dropbox/overrides.py", line 165, in makedirs
File "desktop/dropbox/overrides.py", line 178, in makedirs
PermissionError: [WinError 5] Access is denied: 'C:\\Users\\Kimpan\\AppData\\Local\\Dropbox'
I have tried unistalling, re-installing... everything and nothing works.
I just can't get DropBox App to run on my computer.
I need help
2 Replies
- Rich
Super User II
appdata: 'C:\\Users\\Kimpan\\AppData\\Local\\Dropbox\\instance1'
TMP: C:\Users\BLACKB~1\AppData\Local\Temp
PermissionError: [WinError 5] Access is denied: 'C:\\Users\\Kimpan\\AppData\\Local\\Dropbox'
Did you rename your user account or profile directory, and had a previous Dropbox install? The errors indicate that you're signed in to one Windows user account while Dropbox is looking for files in the profile of another user account. It's expected that one user account wouldn't have access to the profile of another, hence the access denied error.
I'd perform an advanced re-install of Dropbox so that all the previous information is cleared before installing again.
- Nancy
Dropbox Community Moderator
Hi Rhoufi, and thanks for posting on our forum today.
The error message you’re getting could be related to an antivirus or another security program interfering with the Dropbox app on your computer.
Can you please check if there are any such programs on your device and disable them for the time being?
After that, I’d like you to restart your computer and reinstall Dropbox once again.
Let me know, if that works.
