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tfjonesjr's avatar
tfjonesjr
Explorer | Level 3
5 months ago

I need to gain access to an account of a friend who is disabled

I have an old laptop (Win10) that belongs to a disabled friend (stroke victim). His wife asked if I could pull photos from his Dropbox on that laptop. When I first connected to my home wifi, I sa...
account access
File access
security
tfjonesjr's avatar
tfjonesjr
Explorer | Level 3
5 months ago

The Dropbox app generates an error on his laptop, won’t connect any more

  • tfjonesjr's avatar
    tfjonesjr
    Explorer | Level 3
    5 months ago

    I get an error "No Internet connection"

    I don't know my disabled friend's login - I suspect it's his now defunct cox.net email address.  He's non-verbal after the stroke and his wife doesn't know what password he used so I was hoping the app had his creds stored (which they did, I saw the photos when I initially turned on the laptop).  Since his Windows 10 updated once on my wifi, the Dropbox app has been giving the "No internet connection" error

     

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      5 months ago

      Hi tfjonesjr​, sorry to hear that you're having issues with that!

      Do you have any security programs, like an antivirus, firewall, VPN, etc., that could be blocking Dropbox?

      If so, try to temporarily disable them, to see if that helps. Also, could you try out the steps that my colleague provided in this thread of a similar case? 

      Let me know what you find.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      5 months ago

      Hi there, tfjonesjr!

      Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.
       

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