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9876543210's avatar
9876543210
Explorer | Level 4
6 years ago
Solved

I'm getting an error that the mobile app is not compatible with my Android device. Why is that?

  As per my first image from the Android Play Store, It explains that the latest version of Dropbox is no longer compatible with my Samsung Galaxy TM235 :tired_face: The second scree...
Android
Error Messages
Install
Mobile
Setting up the apps
  • Daphne's avatar
    Daphne
    6 years ago

    Hello there 9876543210, I'm sorry to hear you're having trouble with this!

     

    Is it possible that you're device is running an OS version lower than 6.0?

     

    The minimum requirements for the Android app is that your device is running 6.0 or later.

     

    Let me know if this is the case!

Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Hello there 9876543210, I'm sorry to hear you're having trouble with this!

 

Is it possible that you're device is running an OS version lower than 6.0?

 

The minimum requirements for the Android app is that your device is running 6.0 or later.

 

Let me know if this is the case!

  • 9876543210's avatar
    9876543210
    Explorer | Level 4
    6 years ago

    Hello Daphne 

    many thanks for your reply and the details within.

    I checked and , My tablet is only on Android version 5.1.1 (sadly) I booked an appointment with the Tablet manufacturer with the hope that they can suggest how I might update the build or load and older version.

    As a Dropboxer would you know what the latest version of Dropbox that is compatibile with older Andriod versions please?

     

    Kind regards MB

    • 9876543210's avatar
      9876543210
      Explorer | Level 4
      6 years ago

      I did check here: not-supported However that page only (now I look again) seems to show Computer builds not Andriod or IOS

       

      Is there another page or location I could have checked please?

       

      Thanks again MB

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        6 years ago

        Hi 9876543210, it isn't possible to install an older version of the Dropbox mobile app, since it won't be able to sign into your account if it isn't on Android 6.0 or higher.

         

        I'm sorry to be the bearer of bad news. If there's any additional information you require, please let me know.

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