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drp242's avatar
drp242
New member | Level 2
6 months ago
Solved

I'm using the new macOS on beta, and the Dropbox app keeps crashing, and asks to restart.

Just installed new macOS 26 beta 1 and dropbox keeps crashing. It asks to restart but then crashes again.

desktop
Error Messages
Mac
  • Dell_Dropbox's avatar
    Dell_Dropbox
    6 months ago

    Hey everyone, thanks for your patience while we got this sorted! The issue should be resolved now--just make sure you've installed the latest Dropbox beta (version 227.3.4638) to regain access to Dropbox. If you're still seeing any issues, feel free to reach out!

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Hey JeffDeMello!

    You can find the installer for the new beta version of the Dropbox desktop app here.

    I hope this helps!

  • Pirune's avatar
    Pirune
    New member | Level 2
    6 months ago

    How long will it take? Can you specify the number of days?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Hi Pirune, thanks for your message.

    The issue should be resolved now. You can enable the beta version of the app from this page on your account (by enabling early access), and then you can download the beta version of the Dropbox desktop application from this page.

    Please let us know if you're still experiencing the same behavior. 

  • Rrraoul's avatar
    Rrraoul
    New member | Level 2
    6 months ago

    Works! Issued solved - thanks for the speedy update!
    Removed old Version (incl. Library-Files) and then installed via Chrome (Download via Safari somehow didn't work). Used the following DB-Beta version: https://www.dropboxforum.com/discussions/101003016/beta-build-227-3-4638/836728

  • RK_Florida's avatar
    RK_Florida
    New member | Level 2
    6 months ago

    When I get to the DL page, the page shows Dropbox 227.3.4638 but the downloaded version is Dropbox 226.4.5094.

  • RK_Florida's avatar
    RK_Florida
    New member | Level 2
    6 months ago

    Hi Walter, I was using Safari which was linking me to the wrong version.  I switched to Firefox and everything worked.  Thanks for following up with me.  This forum is a fantastic resource.  

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    I'm happy to hear that it's sorted now and also thank you for your nice words RK_Florida 

    Let us know if anything else comes up!

  • UpSurge's avatar
    UpSurge
    New member | Level 2
    6 months ago

    Where can we access that version? I downloaded the latest but it is still crashing.

     

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Hey UpSurge! Please follow Walter’s instructions here first. 

    After that, you can download the beta app version from this page.

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