Forum Discussion

ed303's avatar
ed303
New member | Level 2
8 months ago

Inconsistency between Windows Explorer "Status" and Dropbox pop-up Window regarding sync status.

Hi,  I had to reinstall Windows and Dropbox and now I have to use the new layout where the green tick marks are no longer attached to file/folder icon but appear in the Explorer column "Status". N...
desktop
sync
windows
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 months ago

Hey ed303, let's see what we can find about this together!

As a first step, I'd like to ask for your exact OS, along with the Dropbox version that you're using on the machine.

You should be able to locate both the app's version, and its syncing status by hovering your mouse over the little Dropbox icon on your task bar, next to your WiFi.

If you have any screenshots, they're most definitely welcome, in order for me to have a visual of what you also see on your end.

Keep me posted, and we'll take it from there!

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