Every time I open the Dropbox app it just goes to a blank screen so I can’t access any of my files. The only way I can fix it is to restart my phone which takes a lot of time as it seems to only work once or twice in between each restart. I’m using an iPhone 7 with all updates applied and have updated the app on every release.

Hey mario f.2, it's Jane this time; sorry to hear about any frustration caused. If it’s not too much to ask, could you try the following steps once to see if these do the trick this time? Uninstall the Dropbox App Sign out from iTunes Restart your device Sign into the iTunes Download and Install Dropbox Try to sign into your Dropbox account Please give me a nudge with the results when you get a chance to get going with that. Thanks!

iOS app opens to blank screen | The Dropbox Community

30 Replies

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Fiona
Dropbox Staff
7 years ago
Thanks for posting about this KylieC. Welcome to our Community!

Please reinstall the Dropbox mobile app and let me know if the issue persists.

If it does, a screenshot of the blank screen, will help me suggest the next steps.

Thanks.
Andrew F.14
Helpful | Level 6
7 years ago
I’m having the same issue. iPhone 6S plus with iOS 13.2.3. Opens to Dropbox logo then goes to blank white screen. Tried reinstalling Dropbox app 2 weeks ago which fixed the problem, but now it’s happening again.
KylieC
Explorer | Level 4
7 years ago
Hi Fiona, I’ve got support working on the issue. Reinstalling works for a couple of days then it starts happening again. Have sent them a screencast showing it happening.
Fiona
Dropbox Staff
7 years ago
Thank you for the letting me know KylieC!

Andrew F.14 Seems like you are facing the same problem. I created a ticket for you, so our team can work on your issue as well. Please respond there and I will have your case escalated to be fixed.

Let me know if you received my email. It would be also helpful to know the version of Dropbox giving you this problem. Please respond back to this thread with this info.

Thank you!
Andrew F.14
Helpful | Level 6
7 years ago
Thanks Fiona I appreciate you getting back to me. I’ve deleted and re-loaded the dropbox app version 168.2 again today and its still opening with the dropbox logo and then going to a white blank screen again.
Fiona
Dropbox Staff
7 years ago
Thanks for the heads up in this thread Andrew F.14.

Could you add a screenshot of how things look for other users that might be reading this thread please?

We are already working on your issue with the team. We will get back to you in the same email chain I have created.

Thank you!
Andrew F.14
Helpful | Level 6
6 years ago
Still happening, any help greatly appreciated! Now on the latest iOS 13.3. How can I upload some screenshots as requested? The first blue screen with the logo lasts for a second and then changes to the blank white screen and stays like that.
Fiona
Dropbox Staff
6 years ago
This is how you can upload screenshots in the Community.
mario f.2
Helpful | Level 5
6 years ago
Same here. iPad pro. iOS and Dropbox updated. Very frustrating. Has been happening for a few weeks by now. Screenshot attached.
Jane
Dropbox Staff
6 years ago
Hey mario f.2, it's Jane this time; sorry to hear about any frustration caused.

If it’s not too much to ask, could you try the following steps once to see if these do the trick this time?

Uninstall the Dropbox App

Sign out from iTunes

Restart your device

Sign into the iTunes

Download and Install Dropbox

Try to sign into your Dropbox account

Please give me a nudge with the results when you get a chance to get going with that. Thanks!