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jhashimoto's avatar
jhashimoto
Explorer | Level 3
2 years ago

Issues with connecting to the desktop app - permanently stuck on Starting...

Our current configuration for our organization's dropbox is as such - we have one dropbox account which is shared with multiple individuals and is typically logged into on the desktop dropbox applica...
desktop
Error Messages
Install
Setting up the apps
windows
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

You'll need to whitelist these domains for the Dropbox desktop application, if the firewall could be blocking any of them.

jhashimoto's avatar
jhashimoto
Explorer | Level 3
2 years ago

Hi Jay - I have done the advanced reinstall a couple of times, still no luck with the desktop app. I have also disabled windows firewall/whitelisted the domains for the app to work. I don't currently use a VPN, and this suddenly happened within the last couple of days with a previously working account. 

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