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Forum Discussion

jhashimoto's avatar
jhashimoto
Explorer | Level 3
2 years ago

Issues with connecting to the desktop app - permanently stuck on Starting...

Our current configuration for our organization's dropbox is as such - we have one dropbox account which is shared with multiple individuals and is typically logged into on the desktop dropbox applica...
desktop
Error Messages
Install
Setting up the apps
windows
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

You'll need to whitelist these domains for the Dropbox desktop application, if the firewall could be blocking any of them.

JParts's avatar
JParts
Explorer | Level 4
2 years ago

I managed to solve the problem by adding the IP and domains specifically below:

162.125.5.13
162.125.5.19
162.125.6.20
162.125.8.20
162.125.21.2

d-edge.v.dropbox.com
client-env.dropbox-dns.com
api-env.dropbox-dns.com
t8.v.dropbox.com
d-edge.v.dropbox.com

Using * (Wildcards) for some reason stopped working. I released the addresses above from "inspection" mode and it worked.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for letting us know what did the trick for you JParts - let's see if this helps other users as well. 

  • kkkkkkirk's avatar
    kkkkkkirk
    Explorer | Level 4
    2 years ago

    Hi JParts,

    Congrats on finding a solution that works for you and sharing it with the community!

    Where specifically did you add these domains? I assume it's the whitelist of your firewall but would love to have your confirmation.

    If I have already turned off my firewall, does it mean your solution will not work for me?

    Thanks in advance for your time in responding to me.  

    • JParts's avatar
      JParts
      Explorer | Level 4
      2 years ago

      Hello kkkkkkirk.

       

      I use the Sophos Firewall appliance here at work, which was already configured to allow the use of Dropbox.

       

      In recent weeks, the Dropbox application stopped working, only showing the message "Starting". Access to the Dropbox website was normally done via browsers, with the Dropbox app for Windows not working.

       

      I analyzed the problem using Microsoft Network Monitor 3.4 and identified that the Dropbox application was trying to connect to the domains and IPs below using port 443:

       

      162.125.5.13
      162.125.5.19
      162.125.6.20
      162.125.8.20
      162.125.21.2

       

      d-edge.v.dropbox.com
      client-env.dropbox-dns.com
      api-env.dropbox-dns.com
      t8.v.dropbox.com
      d-edge.v.dropbox.com

       

      I noticed that in the Firewall using Wildcard * (for example *.dropbox.com) access continued to have problems. So I released the domains and IPs literally, in addition, I removed the "inspection" mode for these domains and this solved my problem throughout my network.

       

       

      • AndyFranzel's avatar
        AndyFranzel
        Explorer | Level 3
        2 years ago

        Hi JParts. As I'm not that good in IT would you mind to provide a step-by-step on how to add the domains and IPs to that port?

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