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jpinson's avatar
jpinson
Explorer | Level 4
6 years ago
Solved

Loading Excel Files from C: Drive is Slow

When DropBox is running, my Windows 10 File Explorer is slow (8 seconds) to open Excel Files on C: drive

When DropBox is not running, File Explorer loads Excel files instantly.

It happens on all my PCs that run DropBox.

For some reason, it is only affects loading Excel files from Windows 10 File Explorer (Word, etc... works fine)

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  • Dixieland's avatar
    Dixieland
    5 years ago

    I had the same issue and found a workaround which works for me

     

    -> Open TaskManager

    -> Navigate to Startup

    -> Select Dropbox and push the mouse's right button for properties

    -> Got to the Table Compatibility

    -> Check the checkbox for "run this program as an administrator"

    -> Reboot your computer

    Dropbox wil run as administrator

     

    It solved the problem for me

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  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Hey jpinson, could you try another browser?

     

    If that doesn't do the trick, could you check your email's inbox?

  • jpinson's avatar
    jpinson
    Explorer | Level 4
    5 years ago

    I tried Microsoft Edge, Chrome and Opera browsers and cleared history in each and it doesn't view the ticket either.

    At least I do get emails from DropBox about responses to my questions.

    Any other ideas?

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Are you able to reply to the ticket from your email's inbox at all?

  • Dixieland's avatar
    Dixieland
    Helpful | Level 6
    5 years ago

    I had the same issue and found a workaround which works for me

     

    -> Open TaskManager

    -> Navigate to Startup

    -> Select Dropbox and push the mouse's right button for properties

    -> Got to the Table Compatibility

    -> Check the checkbox for "run this program as an administrator"

    -> Reboot your computer

    Dropbox wil run as administrator

     

    It solved the problem for me

  • quadroval's avatar
    quadroval
    Explorer | Level 4
    5 years ago

    Thanks for sharing the workaround. It seems really working for me too. Though I don't use autostart for dropbox but running the client via "Run as administrator" context menu did the trick for me too.

  • Dixieland's avatar
    Dixieland
    Helpful | Level 6
    5 years ago

    Nice to hear it works for you too.

    Now the question remains why this workaround solves this problem!!

     

     

     

  • jpinson's avatar
    jpinson
    Explorer | Level 4
    5 years ago

    It works for me. My Excel files load quickly now.

  • jpinson's avatar
    jpinson
    Explorer | Level 4
    5 years ago
    I tried what quadroval did and my Excel files do open quickly now.
    I still can't open my ticket though on dropbox.com/support
     

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