Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Veloxi's avatar
Veloxi
Helpful | Level 6
2 years ago
Solved

Logged out of Dropbox, Now Dropbox Can't See Existing Folder on Windows 11

Hello. I'm on Windows 11, and Friday -- the last time I used my PC -- all was fine with Dropbox.    Today, when I turned on the PC, Dropbox was logged out, and when I logged in, it could no lon...
desktop
Error Messages
Folders
Install
windows
  • Jay's avatar
    Jay
    2 years ago

    Yes, although you should try to wait for the folder names and subfolders to be created in the new Dropbox folder, and then you can pause the syncing and copy the files over to the new folder. 

     

    When you unpause the syncing, it'll take a little time for the app to process it as it will begin to reindex the files.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi Veloxi, thanks for bringing this to our attention.

 

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?

Also, make sure during the installation that you choose the advanced settings to choose the location for the Dropbox folder, before completing the installation.

 

Keep me posted!

Veloxi's avatar
Veloxi
Helpful | Level 6
2 years ago

Hey, so I pointed the installer to the drive with the Dropbox folder on it, and this happened:

 

Not sure what to do at this point. Please help?

 

Edit: Interesting, it seems to have timed out and is asking me to log in again. 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    If you're getting this message, then it could mean that it's trying to sign into another account. Do you have a different Dropbox account under a different email?

    • Veloxi's avatar
      Veloxi
      Helpful | Level 6
      2 years ago
      Nope, just the one!
      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Since you're getting this message, you'll need to create the new Dropbox folder on the external drive, since the app won't allow you to use the old one.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!