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Veloxi's avatar
Veloxi
Helpful | Level 6
2 years ago
Solved

Logged out of Dropbox, Now Dropbox Can't See Existing Folder on Windows 11

Hello. I'm on Windows 11, and Friday -- the last time I used my PC -- all was fine with Dropbox.    Today, when I turned on the PC, Dropbox was logged out, and when I logged in, it could no lon...
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  • Jay's avatar
    Jay
    2 years ago

    Yes, although you should try to wait for the folder names and subfolders to be created in the new Dropbox folder, and then you can pause the syncing and copy the files over to the new folder. 

     

    When you unpause the syncing, it'll take a little time for the app to process it as it will begin to reindex the files.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Since you're getting this message, you'll need to create the new Dropbox folder on the external drive, since the app won't allow you to use the old one.

Veloxi's avatar
Veloxi
Helpful | Level 6
2 years ago

What? Why? Any idea how this could have happened?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    It's possible that the app lost the connection to the external drive, or some other variable changed to make it seem like a different folder or account entirely. 

    • Veloxi's avatar
      Veloxi
      Helpful | Level 6
      2 years ago

      Alright, so when I rename the original Dropbox folder, create a new one, and point the app to it, should I then pause syncing and move everything over from the original, renamed folder to the new one?

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Yes, although you should try to wait for the folder names and subfolders to be created in the new Dropbox folder, and then you can pause the syncing and copy the files over to the new folder. 

         

        When you unpause the syncing, it'll take a little time for the app to process it as it will begin to reindex the files.

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