Mac OS Sequoia is arriving. Is DropBox ready?

DBX_PedroI see you’re helping everyone, except for me, who started this thread. You replied days ago saying you would ask the engineers if Dropbox is compatible with Sequoia. I’m still waiting for a response!

I want to provide an update, but I can’t do it without confirmation.

Thank you!

Hi @cloudres ,

Thank you for contacting us today. 

In this case we are still waiting on the internal feedback.

We will get back to you with an answer as soon as possible. 

Joelo: Just a thought: this doesn't look like one of the issues that other users have encountered and resolved. Could your company have installed some kind of "protection" that's interfering with Dropbox? If so, you might raise the issue with company tech support.

Hi Joelo   ,

Thanks for reaching out to us regarding this important issue.   

In order to circumvent the firewall blocking the app we can do the following: 

• Look for search bar
• Then type terminal
• When the terminal windows opens:
• Type the following command

sudo /usr/libexec/ApplicationFirewall/socketfilterfw --add /Applications/Dropbox.app

It will ask you for the password of the Mac next

After this is done the firewall issue should be resolved.

Are you able to perform this operation ? 

DBX_Pedro, as I stated before, I'm not able to perform this operation because this is computer is managed by my IT department (who also tried to go around the firewall using thee command and failed, got the same result). It is obvious the issue is with Sequoia and v208.4.5824 not being compatible in some way. I hope an update is released soon.

Hi Joelo ,

Thanks for getting back to us. 

There is another option for you to ask the IT , these are the steps : 

Go to the top left corner

press the Apple Logo

System Settings

Network

Firewall

Options from the Firewall

Untick block all incoming connections

Then allow incoming connections from Dropbox

Can you please ask them to try the above? 

Running on apple silicon (sequoia). Having a ton of issues with recently - not sure if it coincided with the last dropbox software update (saw last stable release was ~one week ago, which is when dropbox.com said it last received any activity from my computer). 

The app initially said no internet connection - which didn't make sense. After restarting the computer it was stuck on "Starting..." but never started.  So downloaded the latest beta and it connected and logged in and seemed like it was syncing. But then the syncing seemed to halt.

And a restart later we're back to hanging on starting. Not sure what the issue is. I'll uninstall and reinstall the beta again.

Hi SS41 

Do you have the Apple firewall enabled? I've seen a post or two saying that its blocking Dropbox. Can you try disabling that for a few mins and see if it works?

Thanks Mark . I actually tried that when the issue first arose and it didn't seem to make a difference. Post restart it was stuck on "starting."  The issue seems to have resolved after I installed the latest beta - it now starts and syncs automatically on restart. I also removed some large parallels disk files from the drive so not sure if that was causing issues too.

Thanks!

Hi

This is what I received and to tell you the truth, I do not dare to use the terminal. 

But yes, there are big problems because the icons of sync are missing. After half a day trying and error and support to try the Mac completely dropbox-free it is not working.  I am connected and it is synchroizing in the right way but I have no any sign whats only online and what's on my Mac.

So here you are, if you can use it. 

1. Quit the Dropbox desktop app:
   • Click the Dropbox icon in your menu bar.
   • Click your avatar (profile picture or initials).
   • Click Quit.
2. Uninstall Dropbox:
   • Open your Finder.
   • Click Applications.
   • Locate the Dropbox app and drag and drop it to the Trash. Or, right-click the Dropbox app icon and select Move to Trash.
3. When the uninstall finishes, restart your computer.
4. Delete the remaining Dropbox system folders.
   • Open your Finder.
   • Click Applications.
   • Open your Terminal application.
     • The Terminal pathway on updated macOS computers is /Applications/Terminal.app
     • Note: If you can’t find the Terminal app, check the Utilities folder.

• Copy and paste the following lines below one at a time into the Terminal. Press Enter on your keyboard after each one:
  
  sudo chown "$USER" "$HOME"

• Note: Don't type commands by hand.
• When prompted, enter your computer admin password (not your Dropbox password), and press Enter on your keyboard.
• The password field in Terminal remains blank as you type your password. After you type it, press Enter on your keyboard.
• You'll know that these instructions complete normally once the initial line of text (called prompt) appears.

 
5. Get the latest version of the Dropbox desktop app. 
6. Navigate to the folder where you downloaded the installation file and double-click it.
7. Apply any  you had before the reinstall.
8. Select the Dropbox folder location, if not in the default location.

1. To select your established Dropbox folder on your drive, click Advanced Settings after choosing which folders to sync.
2. Choose the parent folder of your already established Dropbox folder. For example, if you have your Dropbox folder in the path “/Volumes/DifferentPlace/Dropbox”, then select the folder “/Volumes/DifferentPlace”.

 
I will be looking forward to your reply to inform me of the results.
 
Regards,
Mason
 
 
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