Mac OS Sequoia is arriving. Is DropBox ready?

Running on apple silicon (sequoia). Having a ton of issues with recently - not sure if it coincided with the last dropbox software update (saw last stable release was ~one week ago, which is when dropbox.com said it last received any activity from my computer). 

The app initially said no internet connection - which didn't make sense. After restarting the computer it was stuck on "Starting..." but never started.  So downloaded the latest beta and it connected and logged in and seemed like it was syncing. But then the syncing seemed to halt.

And a restart later we're back to hanging on starting. Not sure what the issue is. I'll uninstall and reinstall the beta again.

Hi SS41 

Do you have the Apple firewall enabled? I've seen a post or two saying that its blocking Dropbox. Can you try disabling that for a few mins and see if it works?

Thanks Mark . I actually tried that when the issue first arose and it didn't seem to make a difference. Post restart it was stuck on "starting."  The issue seems to have resolved after I installed the latest beta - it now starts and syncs automatically on restart. I also removed some large parallels disk files from the drive so not sure if that was causing issues too.

Thanks!

Hi

This is what I received and to tell you the truth, I do not dare to use the terminal. 

But yes, there are big problems because the icons of sync are missing. After half a day trying and error and support to try the Mac completely dropbox-free it is not working.  I am connected and it is synchroizing in the right way but I have no any sign whats only online and what's on my Mac.

So here you are, if you can use it. 

1. Quit the Dropbox desktop app:
   • Click the Dropbox icon in your menu bar.
   • Click your avatar (profile picture or initials).
   • Click Quit.
2. Uninstall Dropbox:
   • Open your Finder.
   • Click Applications.
   • Locate the Dropbox app and drag and drop it to the Trash. Or, right-click the Dropbox app icon and select Move to Trash.
3. When the uninstall finishes, restart your computer.
4. Delete the remaining Dropbox system folders.
   • Open your Finder.
   • Click Applications.
   • Open your Terminal application.
     • The Terminal pathway on updated macOS computers is /Applications/Terminal.app
     • Note: If you can’t find the Terminal app, check the Utilities folder.

• Copy and paste the following lines below one at a time into the Terminal. Press Enter on your keyboard after each one:
  
  sudo chown "$USER" "$HOME"

• Note: Don't type commands by hand.
• When prompted, enter your computer admin password (not your Dropbox password), and press Enter on your keyboard.
• The password field in Terminal remains blank as you type your password. After you type it, press Enter on your keyboard.
• You'll know that these instructions complete normally once the initial line of text (called prompt) appears.

 
5. Get the latest version of the Dropbox desktop app. 
6. Navigate to the folder where you downloaded the installation file and double-click it.
7. Apply any  you had before the reinstall.
8. Select the Dropbox folder location, if not in the default location.

1. To select your established Dropbox folder on your drive, click Advanced Settings after choosing which folders to sync.
2. Choose the parent folder of your already established Dropbox folder. For example, if you have your Dropbox folder in the path “/Volumes/DifferentPlace/Dropbox”, then select the folder “/Volumes/DifferentPlace”.

 
I will be looking forward to your reply to inform me of the results.
 
Regards,
Mason
 
 
PS: Check out our library of quick videos that’ll teach you how to get the most out of your 

It's been two weeks, and still no news. What a way to treat customers, honestly. I understand a misjudgment can happen once, but twice? It can only mean that Apple users are not a priority for Dropbox.

cloudres: I have some knowledge of system debugging. It's not a simple problem. There seem to be at least two issues here, as some people here can get Dropbox to work by reinstalling, while others have to disable the Firewall, and a few seem to have tried both without success. Don't expect a quick fix.

I find deeply unfair that this 'figuring out' is crowdfunded through our time. It is a system update, not the Doomsday - I fear that letting consumers fend for themselves is a choice, and cheaping out on due diligence is the beginning of the end for DB. 

acbc You seem to think that all you need to fix a bug is to roll out an update. The update has to have bug fixes, and bug fixes depend on figuring out what's causing the bugs.

Yes, letting customers fend for themselves is a choice. The alternative is to pay for more programmers, which would really be the beginning of the end for DropBox.

The choice depends on how many users are actually unable to use Dropbox because of these bugs. If it's only a few, the bugs have low priority. If it's a big share of their customer base, you can be sure they will be working hard to find fixes for the problems.

Seems I'm out of luck on two fronts. My IT department wasn't able to make changes in Terminal (which is a separate issue they're working on). But I also just upgraded to v209.4.3661 and it still doesn't work. The app still stays in syncing limbo (says it's syncing but no downloading is actually happening).

Well not but 2 hours after upgrading to Sequoia, now everytime I try to save a word document, rather than save to dropbox it appears to make a new folder called NSIRD_Word_SXJuly and saves the file with a weird name like .~WRD2965.

Google drive works so I'm hoping Dropbox can get this fixed soon?