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twid's avatar
twid
Explorer | Level 4
4 years ago
Solved

Mac OS Ventura - incompatible?

I am a new premium subscriber as of yesterday.  I updated to MacOS Ventura on Wednesday. Trying to open the Dropbox desktop app and I receive the error above.     Thanks,
desktop
Dropbox Plus
Install
Mac
Setting up the apps
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi radlyeel, from the screenshot, it seems you have Malwarebytes installed and running. 

 

Could you try temporarily disabling it to reinstall the Dropbox desktop application using this link, to see if the icon appears in the menu bar?

radlyeel's avatar
radlyeel
Explorer | Level 4
3 years ago

One final post on this subject, and then I'm back at work.   I was utterly perplexed -- syncing was happening, but no control.  Then a few minutes ago I had other reasons to close a few of the apps  in my menu bar. After the second one, Dropbox came out of hiding.  It had gotten pushed over to the black gap around the camera on my laptop (see accompanying photo).  A screen shot doesn't show the gap.  My faith in Dropbox is restored.  Apple, not so much.  Gap in Macbook menu bar.

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