Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

RobertPatton's avatar
RobertPatton
Explorer | Level 4
5 years ago

macOS Monterey 12 - Couldnt Start Dropbox

bn.BUILD_KEY: Dropbox bn.VERSION: 131.4.3968 bn.constants.WINDOWS_SHELL_EXT_VERSION: 48 bn.is_frozen: True machine_id: dd8495f4-eeb6-52f3-a698-4cbb0543dbcf pid: 3947 ppid: 1 uid: 501 user_inf...
desktop
Error Messages
Mac
Setting up the apps
Web
andreabonato's avatar
andreabonato
Helpful | Level 6
5 years ago

To solve the problem, I close all Dropbox items by searching "dropbox" in the Utility Monitor.

Than I refresh Finder by Force Exit in the system menu.

Finally, in System Preference-Safety and Privacy-Complete Access to Disk, I've able Dropbox App.

All now is working!

Bye.

Andrea

 

 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago

Hey guys, thanks for the comments here!

Jhirstz, did you get a chance to try what andreabonato suggested?

  • O7CAR's avatar
    O7CAR
    Explorer | Level 3
    4 years ago

    Hello, ive tried all possible solutions mentioned here but still unable to install it on a macbook pro 16" MacOS Monterey 12.6, what can i do? thanks

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    HI O7CAR, could you let us know exactly what happens when you attempt to install the Dropbox desktop application?

     

    Have you tried using the latest stable version of the app?

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!