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RobertPatton's avatar
RobertPatton
Explorer | Level 4
5 years ago

macOS Monterey 12 - Couldnt Start Dropbox

bn.BUILD_KEY: Dropbox bn.VERSION: 131.4.3968 bn.constants.WINDOWS_SHELL_EXT_VERSION: 48 bn.is_frozen: True machine_id: dd8495f4-eeb6-52f3-a698-4cbb0543dbcf pid: 3947 ppid: 1 uid: 501 user_inf...
desktop
Error Messages
Mac
Setting up the apps
Web
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Hey Larwir, thanks for posting today!

If you're facing an issue with your app, even after performing an Advanced re-install, or following the steps everyone mentioned above, I'd be more than happy to reach out to you via email, so we can have a look into this.

Let me know!
Larwir's avatar
Larwir
Helpful | Level 5
5 years ago

Still haven't got any mail from you, Megan! Have you got a solution not already discussed?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Hey Larwir, I hope you're doing well.

    Before I reach out to you via email, let's try one more thing. 

    If you follow the steps mentioned here, do you still notice the same behavior?
    • Larwir's avatar
      Larwir
      Helpful | Level 5
      5 years ago

      Megan yes, I have tried everything mentioned here, including Andreas solution. Several times, several restarts - it's not working.

      • andreabonato's avatar
        andreabonato
        Helpful | Level 6
        5 years ago
        Can you send us a screenshot of Files and Folders in Privacy and Security? Ti Can be useful for solution.
        Thanks.
        Bye.
        Andrea B.

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