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macOS Monterey 12 - Couldnt Start Dropbox
bn.BUILD_KEY: Dropbox
bn.VERSION: 131.4.3968
bn.constants.WINDOWS_SHELL_EXT_VERSION: 48
bn.is_frozen: True
machine_id: dd8495f4-eeb6-52f3-a698-4cbb0543dbcf
pid: 3947
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='robertpatton', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Robert Patton', pw_dir='/Users/robertpatton', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='robertpatton', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Robert Patton', pw_dir='/Users/robertpatton', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/robertpatton'
appdata: '/Users/robertpatton/.dropbox/instance1'
real_path='/Users/robertpatton/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40700 uid=501 gid=20
dropbox_path: '/Users/robertpatton/Dropbox'
real_path='/Users/robertpatton/Dropbox'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/yy/w1nv1hm92x1bn8cmjznvcs780000gn/T'
real_path='/private/var/folders/yy/w1nv1hm92x1bn8cmjznvcs780000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 808, in wrapper
File "dropbox/client/main.pyc", line 6525, in finish_dropbox_boot
File "dropbox/client/message_queue.pyc", line 307, in _wrapped
File "dropbox/client/main.pyc", line 6052, in _init_components_for_account
File "dropbox/client/main.pyc", line 5976, in create_sync_engine
File "dropbox/sync_engine_boundary/factory.pyc", line 226, in make_sync_engine
File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 280, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 219, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 152, in __init__
File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 217, in __init__
File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 587, in _init_new_engine_locked
File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 182, in __init__
File "desktop/extensions/nucleus/nucleus_python.pyx", line 76, in nucleus_python.NucleusSyncEngine.__cinit__
nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Attempting to register icons |>> fchflags syscall: _set_hidden |>> Permission denied"
171 Replies
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- Hannah
Dropbox Community Moderator
Hey guys, thanks for the comments here!
Jhirstz, did you get a chance to try what andreabonato suggested? After trying everything several times, including terminal commands, andreabonato solved my problem! Thank you so much!
I had luck uninstalling Dropbox (moving to trash, emptying trash) and then getting rid of the Dropbox application settings:
In Terminal:
mv ~/Library/Application\ Support/Dropbox ~/Desktop/DropboxOldSettings
Then reinstall Dropbox.
Oh, I also noticed that the permissions for the disk were bad before that. In "Get Info" for the Dropbox folder, I unlocked the permissions (lock in bottom right corner), and chose "Read & Write" for "everyone".
That worked for me.
Thanks for that process. It worked for me also.
Do you happen to know if there are any security concerns with giving Dropbox full disk access?
This in what read about risks of Full Disk Access:
"Full Disk Access is a security feature, introduced in macOS Mojave, that requires applications to be given full permission to access user-protected files. If not enabled, some data on the Mac will not be accessible. In previous macOS versions, this permission was automatically given during installation.
Accessibility allows an app to control and listen to the system outside of its own container. This is often used for apps that extend system functionality or run processes in the background, such as productivity apps.
It’s also not something you should be afraid of, as it is just marking an app as trusted so that it can access your data. You’ll still only want to enable apps that have a good reason to be scanning your whole drive, but in reality, there’s not too much locked down behind the “Full Disk Access” permission.
However, this doesn’t give the application root access, which would give it the ability to delete or modify the system files macOS uses to run. You’ll have to put in your password manually if an application wants root access."
I think that Dropbox is a reliable app.
Bye. Andrea B.
@andreabonato
Thanks!
Hi everybody,
Since I installed Monterey Mac version, my application Dropbox doesn't work.
I have this message :
"Cannot start Dropbox. A permission error is usually the root cause of this problem. An error could also occur if your user folder is stored on a network share."
Is there a solution pour this ?
Thank you
I have the same problem. Installed Monterey this morning and now can't access DropBox. I have already tried
- advanced re-install to no effect. Still got the same error message as everyone else.
- following andreabonoto's suggestions. I no longer get the error message, but nothing happens when I click the DB icon in my dock and the icon in the menu bar is still greyed out. If I click on the menu bar icon, the pop-up shows the squares going around and the word "starting" interminably--it has been doing that since I downloaded Monterey. The dock icon continues to offer "open" (rather than "quit") as an option.
Any suggestions? I am tech savvy enough to have followed the instructions for those two attempts, but just barely, so please respond with the "...for Dummies" version. 🙂 Thanks.
