macOS Sequoia 15.5 - Getting a message that "The application couldn't be found", after an update.

Thanks for the update on this obsidianspider - much appreciated. If you're still in touch with our support team about this, please let us know your ticket ID so that we can look it up in our system as well, if needed. 

For what it's worth, this is still a problem on v234.4.5591 with macOS 15.7.1. Sometimes it'll go a week, sometimes multiple times per day. 

I was asked by Dropbox support to do an advanced reinstall https://help.dropbox.com/installs/advanced-reinstall and since it's an intermittent issue I couldn't confirm if it worked or not before the ticket closed again.

The workaround of manually quitting Dropbox and restarting it fixes the issue for a while, but yeah. Less than ideal.

Hey obsidianspider!

Did you make sure that this is not caused by security software on your computer or your network settings? Do you have any proxy, VPN, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

One more important thing. Based on the app version that you're using (235.2.2487) it looks like you have the alpha version installed instead of the stable one. That could be the culprit there.

Can you try to uninstall Dropbox from your computer using these steps?

Once you do this, please access your account settings online and then toggle the Early Access setting to Off. After that reinstall the stable version using this link.

I'll be waiting for your update once you try this, to let me know if the behavior remains the same. Thanks!

Hi Hannah. I'm on Sequoia 15.7.1. Dropbox V. 235.2.2487.

This morning I find Dropbox is running but it's just stuck trying to reconnect. Often I get the  'Application cannot be found' message in the Finder window of Dropbox's folder as others have reported above.

Hey Vinylizor, sorry to hear that!

Can you send us a screenshot of the error?

Are you also on macOS Sequoia 15.5?

And which version of the Dropbox app are you using? You can see that by hovering over the Dropbox icon in your menu bar.

That will also show you the app's sync status, so please send that to us as well.

I've been having this issue constantly for the last 6 months and it's currently happening several times a day. Mac intel 235.2.1296. 

Anyone figured it out or had a decent response from tech support?

Hey obsidianspider!

No worries. I went ahead and sent a brand-new email. Please reply back to me as soon as possible, in order for me to go ahead and escalate your ticket to our specialized team.

Thanks!

Hi Megan,

I tried that and got an automated response saying the mailbox was unmonitored? 

For what it's worth, the problem is back and more persistent than ever with 232.4.5926. Now I seem to have to manually quit and restart Dropbox every day or two to get it working.

The only step in the article that was applicable to me was to give Dropbox full disk access. I haven't had an issue for the past three days - hopefully that resolved the problem

Hey obsidianspider​!

I had opened a ticket on my end for you that seems to have closed due to inactivity since we last talked. 

Can you try replying back in order for a new ticket to be created in our system?