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TomasVEUS's avatar
TomasVEUS
New member | Level 2
2 months ago

Making all of my files available offline on Mac OS 15.4

Hi, many (about 50% of 22GB) of my files and folders are displayed with the cloud icon, even I have the settings to always offline. When I click on the cloud icon for these files a I get error:...
desktop
Error Messages
Mac
sync
vladgasan's avatar
vladgasan
Icon for Dropbox Product Manager rankDropbox Product Manager
2 months ago

Hi TomasVEUS​ ,

It looks like Dropbox wasn’t able to sync one of your files because of a system permission issue. Here are a few easy steps you can try to fix it:

  • Restart your computer — this often clears system locks.
  • Move the files/folders out of the Dropbox folder (for example, to your Desktop), then move them back into Dropbox.
  • Duplicate the files/folders — right-click it, select Duplicate, and let Dropbox sync the new copy.
  • Rename the files/folders — slightly change the name (for example, add “-new” at the end).

Let us know if you need help with any of these steps!

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