Forum Discussion

kevinjones's avatar
kevinjones
Explorer | Level 3
2 years ago

My app on Windows has been stuck on 'indexing' for 2 days.

I have a fresh install of Windows 11 onto which I've installed Dropbox. It's a fresh install on this machine so there are on local files. It's been stuck on 'indexing' for 2 days. I've tried restarti...
desktop
Install
windows
kevinjones's avatar
kevinjones
Explorer | Level 3
2 years ago

I read that page (for the advanced install) which I think says to delete all the keys in the registry and and the files in %LOCALAPPDATA% etc. which, as I said in the original post, I had done. The 'corrupt' database, where would that be stored on the file system?  

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    Within that folder (LocalAppData)

    • kevinjones's avatar
      kevinjones
      Explorer | Level 3
      2 years ago

      I've just gone through the process again, uninstalled, deleted everything I could find (including the Dropbox data in AppData/Local/Dropbox and reinstalled. It's still stuck indexing (and there's nothing to index is there?)

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey there, kevinjones, let's jump right into this!

         

        Have you tried fixing your hardlinks and permissions as outlined here? And if so, does syncing get stuck as before? 

         

        Can you click on your avatar in the app's preferences and then on the 'View sync issues' option? Are there any files listed there?

         

        Let me know what you find!

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!