Forum Discussion

kevinjones's avatar
kevinjones
Explorer | Level 3
2 years ago

My app on Windows has been stuck on 'indexing' for 2 days.

I have a fresh install of Windows 11 onto which I've installed Dropbox. It's a fresh install on this machine so there are on local files. It's been stuck on 'indexing' for 2 days. I've tried restarti...
desktop
Install
windows
kevinjones's avatar
kevinjones
Explorer | Level 3
2 years ago

I've just gone through the process again, uninstalled, deleted everything I could find (including the Dropbox data in AppData/Local/Dropbox and reinstalled. It's still stuck indexing (and there's nothing to index is there?)

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey there, kevinjones, let's jump right into this!

 

Have you tried fixing your hardlinks and permissions as outlined here? And if so, does syncing get stuck as before? 

 

Can you click on your avatar in the app's preferences and then on the 'View sync issues' option? Are there any files listed there?

 

Let me know what you find!

  • kevinjones's avatar
    kevinjones
    Explorer | Level 3
    2 years ago

    Thanks for the reply,

     

    There are no sync issues.

     

    I've just fixed both hard link and permission issues and it's still indexing

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hi kevinjones, thanks for giving it a go! 

       

      May I ask if you have any security programs like antivirus or firewall running on your computer?

       

      If so, can you temporarily disable them to see if things improve at all?

      • kevinjones's avatar
        kevinjones
        Explorer | Level 3
        2 years ago

        I've turned off the anti-virus and the firewall (a while ago)

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