Forum Discussion

kevinjones's avatar
kevinjones
Explorer | Level 3
2 years ago

My app on Windows has been stuck on 'indexing' for 2 days.

I have a fresh install of Windows 11 onto which I've installed Dropbox. It's a fresh install on this machine so there are on local files. It's been stuck on 'indexing' for 2 days. I've tried restarti...
desktop
Install
windows
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey there, kevinjones, let's jump right into this!

 

Have you tried fixing your hardlinks and permissions as outlined here? And if so, does syncing get stuck as before? 

 

Can you click on your avatar in the app's preferences and then on the 'View sync issues' option? Are there any files listed there?

 

Let me know what you find!

kevinjones's avatar
kevinjones
Explorer | Level 3
2 years ago

Thanks for the reply,

 

There are no sync issues.

 

I've just fixed both hard link and permission issues and it's still indexing

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi kevinjones, thanks for giving it a go! 

     

    May I ask if you have any security programs like antivirus or firewall running on your computer?

     

    If so, can you temporarily disable them to see if things improve at all?

    • kevinjones's avatar
      kevinjones
      Explorer | Level 3
      2 years ago

      I've turned off the anti-virus and the firewall (a while ago)

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Would you mind sending me a screenshot of the indexing status, in order for me to also have a visual of this kevinjones? 

         

        Also, have you tried uninstalling the app, and installing through here, using or offline installer? 

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