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Jonnay's avatar
Jonnay
Explorer | Level 3
6 months ago

My computer is registered twice on my Security page and I cannot remove it as I'm getting an error

Hello,  For some reason, my computer (Mac OS) is registered twice on my dropbox account.  I have tried uninstalling dropbox from the computer, but that doesn't seem to help. I have tried unlinkin...
Account Settings
Mac
Uninstall
Roga41's avatar
Roga41
Icon for Dropbox Staff rankDropbox Staff
5 months ago

Hi Jonnay, 

I believe you cannot unlink a device that you are currently using . It may show under "Most Recent Activity" that your last access was about " 3 months ago" but it just lets you know that your last access from your device before today or the last hour was about 3 months ago, that's why it is giving you an error message that it cannot be unlinked since you are currently using the device . I hope this helps. 

Jonnay's avatar
Jonnay
Explorer | Level 3
5 months ago

Right, but the device shows up twice in the list of devices, which means I cannot use a 3rd device. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 months ago

    Thanks for the update here, Jonnay.

    I just sent you an email, so we can investigate this further internally. Just get back to when you can!

    • Jonnay's avatar
      Jonnay
      Explorer | Level 3
      5 months ago

      The email was in my Spam folder, and by the time I looked at the response here the case was auto-resolved. When I replie Hopefully we can re-open it?

      Thanks!

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        5 months ago

        Hi Jonnay, thanks for the info, I've sent you an email, please could you reply to it when you get a chance?

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