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Jonnay's avatar
Jonnay
Explorer | Level 3
6 months ago

My computer is registered twice on my Security page and I cannot remove it as I'm getting an error

Hello,  For some reason, my computer (Mac OS) is registered twice on my dropbox account.  I have tried uninstalling dropbox from the computer, but that doesn't seem to help. I have tried unlinkin...
Account Settings
Mac
Uninstall
Jonnay's avatar
Jonnay
Explorer | Level 3
5 months ago

Right, but the device shows up twice in the list of devices, which means I cannot use a 3rd device. 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 months ago

Thanks for the update here, Jonnay.

I just sent you an email, so we can investigate this further internally. Just get back to when you can!

  • Jonnay's avatar
    Jonnay
    Explorer | Level 3
    5 months ago

    The email was in my Spam folder, and by the time I looked at the response here the case was auto-resolved. When I replie Hopefully we can re-open it?

    Thanks!

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      5 months ago

      Hi Jonnay, thanks for the info, I've sent you an email, please could you reply to it when you get a chance?

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