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IoanaH's avatar
IoanaH
New member | Level 2
2 hours ago

My Dropbox app keeps syncing and it's slowing down my computer

Application Affected
Dropbox 
Device
Dell Precision
Operating System/Browser (if using the web)
Windows 11

My dropbox started syncing in the morning and 12 hours later it still does. Also the folder from my partition just became with 400gb smaller and keeps decreasing. I have the situation on a Dell running Windows11. No update has been done yestarday but the dropbox syncing is making almost imposible any work on the station and also I can't work on any files from dropbox.

3 Replies

  • IoanaH's avatar
    IoanaH
    New member | Level 2
    1 hour ago

    Now it started again. It looked like a few folders were ok (with green check mark) but they are again having the syncing mark and when I hoover over the dropbox mark it is now downloading ~ 48000 files. Please let me know what I can do. I am so terrified about losing all the files and the folders beacause the 3d work depends very much on the specific path they have and I need to keep the folders as they are.

  • IoanaH's avatar
    IoanaH
    New member | Level 2
    1 hour ago

    Hi Hannah,

    I seem to have Dropbox 244.4.6580

    Indexing 34865 files

    Uploading 5349 files

    Downloading 34900 files…

     

    My offline dropbox is not taking any space on myC partition. It just vanished and all the files are online and can be opened if online and after it takes time to download.  I just don’t understand what is happening. I have 3d and cad files I can’t work on because they take even 30 minutes to open because they are not open from my computer folder but from cloud

    My whole dropbox folder behaves like this and all my offline folders are not anymore since I can’t open if I stop the internet connection. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 hours ago

    Hi IoanaH, thanks for joining the Dropbox Community!

    Let's see what we can find out about this.

    Can you please hover over the Dropbox icon in your system tray with your mouse and let me know what the sync status and version of the Dropbox app is?

    Also, can you clarify the following?

    the folder from my partition just became with 400gb smaller and keeps decreasing

    Is this folder inside your Dropbox folder or somewhere else?

    Let me know and we'll go from there.

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