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My Mac is stuck at "Syncing" after updating my OS.
Dropbox icon is saying "Syncing . . . " forever. I upgraded macOS to the latest version (15.3.1) and restarted the machine. (I don't know how to update Dropbox .) "View sync issues" says "You don't h...
To summarize my experience, you try these in this order:
- Restart the Dropbox app and wait. If the problem isn't solved . . .
- Restart the computer, log in to your account, and wait. If the problem isn't solved . . .
- Log out from Dropbox app and log back in.
Note that if you do step 3, it will take a lot of time for the Dropbox app to index your files again. Just wait.
My problem was usually solved at step 1 or 2, but in the past half year, I had to go down to step 3 twice.
Megan
Dropbox Community Moderator
Dropbox Community ModeratorIf I recall, I had opened a ticket on my end for you, in order to have a more in depth look about this issue with our Specialized team, right ryofurue?
Was the issue ever resolved on your end? If so, when did it come back?
> Was the issue ever resolved on your end?
Yes.
> If so, when did it come back?
Yesterday evening. The night before yesterday, I initiated OS update and went to bed. Yesterday I didn't use this machine until evening. Then I realized the problem.
Last time, your Specialized Team suggested that I log out of Dropbox and log in again. I did that and that actually solved the "Syncing"-freeze problem although it took a lot of time "Indexing" and "Syncing".
This time, I logged out and logged in again. Then "Indexing" went through and "Syncing" went down to 5 files. Then cycling started between 5 and 20.
I restarted the machine. Syncing started from about 30,000 files (if I remember correctly) and went down to 16,450 files and then cycling started around 16,450 files.
This time, I shut down the machine and turned it back on. 30,000 files to 16,450 and cycling. That's where I am right now.
fileproviderd keeps using 140% CPU and keeps writing to the disk very slowly. "du -s Dropbox" indicates that the disk usage is gradually increasing.
On the Finder, some files still have the empty cloud icon even though they are under a directory which is set to "available offline".
As I'm writing this message, I've tried to see the contents of some of those files. Some of them were sync'ed right away and some of them failed.
As if that triggered something (although that may have been coincidence), the number of the files Dropbox was syncing rapidly went down to ~9000 and then shot up to ~20,000. After five minutes like that, going up and down, Dropbox finally reached "Your files are finally up to date".
Everything seems to be back to normal.
So, perhaps the number of files being sync'ed has been misleading. Login followed by logout may be the ultimate cure of these errors.
