My Mac is stuck at "Syncing" after updating my OS.

Hi,

Has this issue been solved?

I got the exact same problem a few days ago (Dropbox 226.2.4925 on macOS 15.5 on an M1 MacStudio). Only 172155 items in my Dropbox folder. Displays "Syncing..." since.

Thanks,

-- Hervé

Hey hprigent, let's see what we can find about this! 

Did you notice this behavior after updating your OS, by any chance? 

Could you try to restart the app using the steps that my colleague, Nancy​ provided here? 

One more thing I'd like to add to these steps is that if you see the Dropbox.app file file in both locations, delete the file in the second location(~/Library/Application Support/Dropbox).

If you see the file in the second location but not in the first, move the file to the first location(/Applications).

Provided that the issue isn’t resolved from there, try these steps:

- Open the Terminal application on your computer.
- Type fileproviderctl domain list.
- Press return on your keyboard.
- Please provide us with a screenshot of the output.
- Navigate to your user profile folder ~/Users/[YourUsername].
- Press command-shift-. (period). This will show your hidden files.
- Locate and delete the .dropbox folder in ~/Users/[YourUsername]

Let me know of any updates!

Thanks for the answer.

1) Yes, I followed Nancy's instructions, but to no avail.

2) The only Dropbox.app is located in the /Applications.

3) Output of fileproviderctl is:

hp@macstudio ~ % fileproviderctl dump domain list
Date/Time:         2025-05-28 20:24:27 +0000, (770156667.645544)
OS Version:        24F74
FP Version:        2882.120.74
uid:               502

3 providers, filtered by 'domain/N{35}r'
== action operation engine ==
=================
0 operations

apps monitor active
-----------------------------------------------------
0 apps monitored.

4) I dit not want to delete the ~/Users/hp/.dropbox folder (I was afraid of a long sync period) so I moved it to .dropboxold and back to ~/Users/./dropbox before launching again the Dropbox.app. Guess the result is similar: Dropbox is syncing/downloading all my files from the cloud...

Thanks for the heads up hprigent​!

So it sounds like the app is stuck syncing the same number of files, right? Can you hover your mouse over the little Dropbox icon on your menu bar, next to your WiFi, and send me a screenshot of the app's current syncing status?

You might want to take a look at this Help Center article while you're at it.

Lastly, do you have any third party app, like a security app, that could be hindering the syncing process? Could you try temporarily disabling your antivirus? Maybe that will do the trick.

Let me know what you find!