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wesss's avatar
wesss
New member | Level 2
1 month ago
Solved

My macOS desktop app crashes each time I try to install or open it.

Application Affected
Dropbox App
Device
Mac Studio (Apple M1 Max)
Operating System/Browser (if using the web)
macOS Tahoe Version 26.2
Dropbox App Version (if using the app)
Tried multiple versions, including the most recent offline installer.

Question or Issue
I am trying to install the Desktop application for Dropbox. However, each time I try and install or open the application, it simply crashes. In order to get it to stop, I have to open Activity Monitor and force quit.

The issue is the same when using the offline installer. The only difference is that the actual application icon does not make it to my Applications folder.

desktop
Install
Mac
Setting up the apps

5 Replies

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  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    No worries, glad to have helped out. Enjoy your week!

  • wesss's avatar
    wesss
    New member | Level 2
    1 month ago

    Thank you, Jay​! Not sure how I missed that. 🤦‍♂️

    Appreciate your help! I was able to get Dropbox reinstalled.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    Hi wesss, in that article, there is a specific section for Mac devices, you can see it directly here.

    If you need any further assistance, please let me know!

  • wesss's avatar
    wesss
    New member | Level 2
    1 month ago

    Hi there,

    Thank you for the additional information. Is there a Mac-specific doc for an Advanced Reinstall? I cannot follow the instructions past Step 3.

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