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nassib's avatar
nassib
Explorer | Level 3
3 years ago
Solved

New Dropbox App on Mac on is showing an error and the app is not loading exiting every time

New Dropbox app on Mac is showing an error and the app is not loading exiting every time I tried every thing you suggested as help on your site still the same error appears I tried an advanced reinst...
desktop
Error Messages
Install
Mac
  • Hannah's avatar
    Hannah
    3 years ago

    Hey nassib, can you try again and this time, make sure to replace ~Dropbox with the specific location of the Dropbox folder?

     

    If you want some additional info and examples on how to edit the commands, you can see this, perhaps it will help.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi nassib, thanks for bringing this to our attention.

 

When you did the advanced reinstallation, did you replace the ~Dropbox with your current Dropbox folder location, which according to the error log is "/Users/NassibFayad/Library/CloudStorage/Dropbox" including the quotation marks?

 

This will help me to assist further!

  • nassib's avatar
    nassib
    Explorer | Level 3
    3 years ago
    Hello and thanks for the reply I did all the steps exactly and used the terminal to run each command as per the help guide?
    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Thanks, from the help page you're referring to, you'd need to specify the location of the Dropbox folder. 

       

      Did you add the exact location of the folder as mentioned in my previous reply?

      • nassib's avatar
        nassib
        Explorer | Level 3
        3 years ago
        No I didn’t add the location I only used the commands provided thinking that they should move the folders and do as explained so what should I do now?

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