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nassib's avatar
nassib
Explorer | Level 3
3 years ago
Solved

New Dropbox App on Mac on is showing an error and the app is not loading exiting every time

New Dropbox app on Mac is showing an error and the app is not loading exiting every time I tried every thing you suggested as help on your site still the same error appears I tried an advanced reinst...
desktop
Error Messages
Install
Mac
  • Hannah's avatar
    Hannah
    3 years ago

    Hey nassib, can you try again and this time, make sure to replace ~Dropbox with the specific location of the Dropbox folder?

     

    If you want some additional info and examples on how to edit the commands, you can see this, perhaps it will help.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks, from the help page you're referring to, you'd need to specify the location of the Dropbox folder. 

 

Did you add the exact location of the folder as mentioned in my previous reply?

nassib's avatar
nassib
Explorer | Level 3
3 years ago
No I didn’t add the location I only used the commands provided thinking that they should move the folders and do as explained so what should I do now?
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey nassib, can you try again and this time, make sure to replace ~Dropbox with the specific location of the Dropbox folder?

     

    If you want some additional info and examples on how to edit the commands, you can see this, perhaps it will help.

    • nassib's avatar
      nassib
      Explorer | Level 3
      3 years ago

      Thank you Guys it worked I run the instruction the last command gave me an error message that file is not empty and checked the folder location and found it so I moved it to trash inputed my password as admin and then reinstalled the newest version all is working and its syncing all the files now.

      Great thanks I wish that the installer as such an option where it asks you if you wish to reinstall the app so it then asks you to locate the folders required to be moved or deleted and does all the required tasks for you, and installed the fresh new app at the end.

       

      I hope that the technical team at Dropbox could consider such an option not every one is good at codes and following instructions.

      Thank you again for your great help.

       

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Glad everything is back on track nassib! 

         

        If you need anything else, just give us a shout. Thanks!

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