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Suchmuchfun's avatar
Suchmuchfun
New member | Level 2
2 years ago
Solved

New laptop, app won't install

I've been using Dropbox for years, never had a problem installing. Got a new laptop at work-actually an exchange for the same model where I had the app installed with no issues. Now when I try to ins...
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  • Rich's avatar
    Rich
    2 years ago
    Suchmuchfun wrote:

    Now when I try to install it starts then says I'm not connected to the internet.

    Since it's happening on multiple networks, it's likely something on the computer that is blocking Dropbox. Disable any firewall or antivirus software you may have running and try again. Since it's a work laptop, you may need to ask your IT department for assistance.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
Suchmuchfun wrote:

Now when I try to install it starts then says I'm not connected to the internet.

Since it's happening on multiple networks, it's likely something on the computer that is blocking Dropbox. Disable any firewall or antivirus software you may have running and try again. Since it's a work laptop, you may need to ask your IT department for assistance.

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