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Forum Discussion

Jennifer G.29's avatar
Jennifer G.29
Helpful | Level 6
5 years ago

No dialog box when connecting external HD?

I want to back up my external HD to my Dropbox account.   What should happen: When I connect the external drive, I should get a popup that asks if I want to back up the external drive, I select i...
Computer Backup
desktop
Setting up the apps
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ylansegal's avatar
ylansegal
Explorer | Level 3
5 years ago

Jennifer G.29  It seems like the same issue to me: I connect an external hard drive, and never get prompted for backup.

 

I appreciate that formatting the hard drive fixed it for you. I am not willing to do that. It's inherently destructive and seems like a poor experience for what seems to be failure in the Dropbox UI. It should have a way to tell it which external hard drive to backup on a Mac, like apparently is possible on Windows.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Hey ylansegal, thanks for your cooperation.

I just sent you an email to investigate further.

At your convenience, please have a look at your inbox and we'll take it from there.
  • eggospartan's avatar
    eggospartan
    Explorer | Level 3
    5 years ago

    Hey All,

     

    Same issue-- Drive is formated as HFS+ but I am not prompted to backup when the drive is connected. Is there any available fix? 

  • wouterv-42's avatar
    wouterv-42
    New member | Level 2
    5 years ago

    Same issue here: 

    - 4 TB external drive, with 1.11 TB used

    - formatted "Mac OS Extended (Journaled)" according to Disk Utility, which apparently is just a different name for "HFS+"

    - macOS 10.14.6

    - dropbox v135.4.4221

    - 2 TB family plan

    - no suspiciously named hidden files in root of drive which would mark this drive not te be used by Dropbox Backup (what name or mechanism does Dropbox use for this anyway?)

     

    A solution would be greatly appreciated

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