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Forum Discussion

Jennifer G.29's avatar
Jennifer G.29
Helpful | Level 6
5 years ago

No dialog box when connecting external HD?

I want to back up my external HD to my Dropbox account.   What should happen: When I connect the external drive, I should get a popup that asks if I want to back up the external drive, I select i...
Computer Backup
desktop
Setting up the apps
sync
ylansegal's avatar
ylansegal
Explorer | Level 3
5 years ago

Yes, dropbox desktop is running and syncing files in my Dropbox folder correctly.

 

I am getting neither prompt, although I am mainly interested in one of the partitions. The other one I don't intend to backup to Dropbox.

thejustintung's avatar
thejustintung
New member | Level 2
5 years ago

hello, I plugged in an external hard drive a few times to do some final management, so I dismissed the dialogue box asking if I wanted to back it up with dropbox. Now I can't find a way to sync this drive or re-prompt the dialogue box.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Hi thejustintung, welcome to our Community!

    Because the OP had a similar question, I've merged your post into this thread.

    Would you mind having a look at what has been suggested already, and letting me know if you have any questions? 

    Thank you!
     
  • ylansegal's avatar
    ylansegal
    Explorer | Level 3
    5 years ago

    Sigh. Every so often someone chimes in and says they have the same issue. There are no workarounds provided, no guidance from Dropbox. Since I posted in September, I've had no resolution, even trying emailing support many times. It always ends in them suggesting I reformat my drive. Unacceptable.

     

    I've requested a refund, since I bought Dropbox only for this reason. I've yet to hear back.

  • Jennifer G.29's avatar
    Jennifer G.29
    Helpful | Level 6
    5 years ago

    EDIT: Found it, thanks anyway.

     

    Megan, how do I stop receiving notifications of replies on this thread? I’m the OP and not subscribed to any of the posts. Thanks.

     

     

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