Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

sewkat's avatar
sewkat
Explorer | Level 3
2 years ago

"No internet connection" error on my PC Dropbox - won't finish installing

Since the middle of August I've been having problems with my dropbox on my 3 devices not syncing. Now I've lost dropbox from my pc laptop. I've uninstalled, rebooted computer, reinstalled. It won't finish installing.  Keeps saying I have no internet connection of my computer is offline. Neither is true. 

 I've only used half of my 2gb. I have dropbox basic, as that is all I need. I only use dropbox for knitcompanion. I need a working dropbox for knitcompanion. Help. I can't fix this.

desktop
Install
windows

14 Replies

Replies have been turned off for this discussion
Show More
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey sewkat, these are the steps I found online:

     

    1. Click the Start button. 
    2. Click All Programs > Accessories.
    3. Select Command Prompt.
    4. In the command prompt window, type ipconfig /flushdns.
    5. Press Enter.
    6. You should see a message confirming that the DNS Resolver Cache was successfully flushed
  • sewkat's avatar
    sewkat
    Explorer | Level 3
    2 years ago

    I'm running Windows 10.

    I can click the start button, but I don't have any of the other commands.

    No All Program>Accessories.

     

  • sewkat's avatar
    sewkat
    Explorer | Level 3
    2 years ago

    Okay found it. flushed. Now what?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks, sewkat for trying.

     

    Can you try a couple more things, to see if they make any difference?

     

    1. If possible, please try connecting to a different network
    2. Please create a new user profile on your computer, to see if the issue persists there as well

     

    Thanks.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!