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FabioMSoares's avatar
FabioMSoares
New member | Level 1
10 months ago
Solved

'No Internet Connection. Your computer is offline' on the desktop app in Windows 10

Hello

I see this issue is recurring here. Now I am facing this annoying situation. Tried everything people usually tell me to do: 

1-Turned off Antivirus; 2-Reset DNS and Network Interfaces; 3- Reinstalled Dropbox; 4- Changed network adapter settings.; 5- Updated Windows 10; 6- I am about to move to another file syncing service if I don't get this fixed.

I need help from somebody at Dropbox, so I can use it again, many of my personal files are there, I've been a loyal customer for almost 8 years!

desktop
Error Messages
windows
  • mofabio's avatar
    mofabio
    10 months ago

    Hi Walter,

    today i have to reinstall the PC for other reasons and now dropbox works
    Thanks for your support

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  • mofabio's avatar
    mofabio
    New member | Level 1
    10 months ago

    Yes, I tried reinstalling and the advanced reinstallation procedure, but it still won't connect. Keep in mind that the version of Windows has been restored.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    In that case, you can try installing the app on a new OS profile, if that's not much of a hassle for you mofabio 

    Otherwise, we can reach out via email to investigate further with account and device specific information. 

  • mofabio's avatar
    mofabio
    New member | Level 1
    10 months ago

    I create another account on the same computer, it tells me that the client is offline. If you can contact me by email, I'd be happy to solve the problem. Thank you

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Hi mofabio, it does sound like you're experiencing an issue with that specific machine. 

    Are you 100% certain that there isn't any security software, proxy, VPN, firewall, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

    Is this a personal machine, or a company-managed device?

  • mofabio's avatar
    mofabio
    New member | Level 1
    10 months ago

    Hi,

    It's a company PC, but I'm system administrator :) I'm sure there are no blocks to the dropbox server. It worked before restore my PC. 

    I also tried from other internet connections, from my home, phone tethering but it always says it's offline

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Hey mofabio - thanks for clarifying that for us. May we reach out via email to have a further look internally at this point? 

  • mofabio's avatar
    mofabio
    New member | Level 1
    10 months ago

    Hi Walter,

    today i have to reinstall the PC for other reasons and now dropbox works
    Thanks for your support

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