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Onnbrok's avatar
Onnbrok
New member | Level 2
3 years ago
Solved

Not eligible for Dropbox for macOS 12.5 or later

Hi.

I work in an Graphic design agency where we use dropbox as a file server. Work a lot in inDesign and am starting to go crazy not being able to link online files.

Therefore we want to upgrade to the new version that supports the Apple silicon API.

However, we do not receive an invitation and in settings it says "You are not eligible for the updated Dropbox for macOS on File Provider at this time"

Have been in contact with dropboc support several times. Only get stupid answers before they stop replying at all.

Please, can anyone help?

desktop
dropbox business
Mac
  • Amy's avatar
    Amy
    3 years ago

    Hi Vincent B.10, thanks for your comment, and to the others in this thread as well, we hear your frustrations and understand your confusion about the eligibility criteria and migration process. 

     
    Currently, users interested in migrating need to be running macOS 12.5 (although we recommend macOS 13 for the best experience) and have less than 300K files. If you have more than 300K files, we recommend using Selective Sync to decrease your number of files to meet the requirement, migrate, and then, if you’d like, you can sync the content back to your Dropbox. 
     
    Here’s how you can sync down your content in order to migrate:
    1. Open your Dropbox desktop app preferences.
    2. Click the Dropbox icon in your menu bar in the top right corner of your screen.
    3. Click your avatar (profile picture or initials) in the top-right corner.
    4. Click Preferences.
    5. Click the Sync tab.
    6. Under Select folders to sync to this Mac (Mac), click Select folders.
    7. Check the folders you’d like saved on your hard drive. Uncheck the folders you’d like removed.
    8. Click Update.
     
    We understand that this is not ideal. We are working on solutions to this issue and will let you know as soon as we have made the necessary improvements. 
     
    We will be in touch when we have any updates. Thanks again for the feedback.
     

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    I see where you're coming from asiufy.

     

    To be honest, we don't have any plans to remove the limit for the time being. Simply because that's a soft limit, to make sure the app is working without any issues.

     

    The performance of the Dropbox application starts to decline after reaching approximately about 300,000 files.

     

    As for raising it to a higher number, I'll forward your feedback to the appropriate areas so we can continue to improve, but I can't promise you that this will be implemented any time soon. 

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