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matthewp's avatar
matthewp
Helpful | Level 6
3 years ago
Solved

Online-only and available offline file options do not appear

Hello
I'm getting different online offline file options from other colleagues on a shared company account. I get the option to make a file offline, but then I'm unable to get an option to return file to online? When I go preferences under Sync on my account settings, there seems to be a missing top section in the panel which my other colleagues have also, not sure if this is the issue? If so how can I get access to this missing section in my preferences?
Thanks

  • matthewp's avatar
    matthewp
    3 years ago

    Thank you - I reinstalled and now have the options of online/offline for each file.
    I think I didn't click on the option for dropbox accessibility on the previous installation 🙂👍

13 Replies

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  • Calvin2DBX's avatar
    Calvin2DBX
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi matthewp,

     

    No, not at all, re-running the installer won't affect any files already on Dropbox or in your Dropbox folder.

     

    Let me know what you find after with the options shown in the right click menu. Screenshots are always welcome!

  • matthewp's avatar
    matthewp
    Helpful | Level 6
    3 years ago

    Thank you - I reinstalled and now have the options of online/offline for each file.
    I think I didn't click on the option for dropbox accessibility on the previous installation 🙂👍

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